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GoHighLevel New Review Received Workflow: Recipe 19 Checklist

GoHighLevel workflow recipe 19 · names checked against HighLevel’s help center on October 17, 2026

The problem: A low-star review sits unanswered because nobody saw it.

What this workflow does: If a low-star review comes in, GoHighLevel alerts the owner.

The workflow at a glance

Diagram of GoHighLevel workflow recipe 19: Low-rating review alertNew Review Received: rating 1–3; Send Internal Notification: owner; Add Task: reply to the review; Add Note: review follow-upTRIGGERNew Review Receivedrating 1–3ACTIONSend Internal NotificationownerACTIONAdd Taskreply to the reviewACTIONAdd Notereview follow-up
Diagram, not a screenshot. Drawn by GoHighLevel Partners from the HighLevel help articles listed under Sources. Bold names are HighLevel’s own trigger and action names; the italic values are examples. Your workflow builder will look different.
  1. Trigger — New Review Received · rating 1–3
  2. Action — Send Internal Notification · owner
  3. Action — Add Task · reply to the review
  4. Action — Add Note · review follow-up

Bold names are the exact trigger and action names in HighLevel. Values after “·” are examples — use your own.

Step-by-step setup

  1. Connect your review sources in Reputation first.
  2. Automation → Workflows → Create Workflow → Start from scratch.
  3. Add New Trigger → New Review Received (a 2024 help article calls it Review Received). Filters: Review Rating 1–3, Review Source Google or Facebook.
  4. Send Internal Notification to the owner or whoever answers reviews.
  5. Add Task: reply to the review.
  6. Add Note so the contact history shows the follow-up.

Example Internal notification message

New low-rating review received. A task to reply was added.

Example only — write your own wording.

Before you publish the workflow

  • Filter Review Rating to the low stars
  • Filter Review Source if needed
  • One person owns the reply
  • Filter labels come from a 2024 article; check them in your account.

Sources

Every trigger and action name above was checked against these HighLevel help articles on October 17, 2026. HighLevel changes its product often; if a label differs in your account, the article is the reference.

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