GoHighLevel Abandoned Checkout Workflow: Recipe 29 Checklist

GoHighLevel workflow recipe 29 · names checked against HighLevel’s help center on October 17, 2026

The problem: Shoppers leave at checkout and hear nothing.

What this workflow does: If a checkout is abandoned, GoHighLevel sends the reminder.

The workflow at a glance

1. Trigger — Abandoned Checkout · Duration (in mins)
2. Action — Send Email · your cart is saved
3. Wait — Wait · 1 day
4. Action — Send SMS · checkout link
5. Goal — Goal Event · Payment Received

Bold names are the exact trigger and action names in HighLevel. Values after “·” are examples — use your own.

Step-by-step setup

1. Automation → Workflows → Create Workflow → Start from scratch.
2. Add New Trigger → Abandoned Checkout (Ecommerce Stores). Set Duration (in mins); Cart Value if only bigger carts matter. An email address is required for the checkout to count as abandoned.
3. Send Email: the cart is saved, with the checkout link.
4. Wait: 1 day. Send SMS with the checkout link (only with SMS consent).
5. Goal Event → Payment Received, End this workflow.

Example Email message

Subject: Your cart is saved

Hi {{contact.first_name}}, you left a few things at checkout. They're still here: [checkout link]

Example only — write your own wording.

Before you publish the workflow

• It needs the shopper's email to fire
• Set Duration (in mins) first
• Goal Event: Payment Received ends it
• A2P 10DLC registration is required for SMS to US numbers from local numbers.

The strategy behind it: Abandoned Checkout Recovery Funnel: Timing and Message

Sources

Every trigger and action name above was checked against these HighLevel help articles on October 17, 2026. HighLevel changes its product often; if a label differs in your account, the article is the reference.

• Workflow Trigger – Abandoned Checkout — HighLevel help center, page updated 2026-09-30
• Workflow Action – Send Email — HighLevel help center, page updated 2026-04-24
• Workflow Action – Wait — HighLevel help center, page updated 2026-09-07
• Workflow Action – Send SMS — HighLevel help center, page updated 2026-08-31
• Workflow Action – Goal Event — HighLevel help center, page updated 2026-07-08
• US Phone Number Registrations (A2P 10DLC) — HighLevel help center, page updated 2026-09-04

Want it built for you?

We set up GoHighLevel workflows like this one for US businesses. Leave your details and we will reply with a quote.

Independent service — not affiliated with, endorsed by or sponsored by HighLevel. HighLevel and GoHighLevel are trademarks of their owner.