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GoHighLevel Appointment Reminder Workflow: Recipe 07 Checklist

GoHighLevel workflow recipe 07 · names checked against HighLevel’s help center on October 17, 2026

The problem: Booked clients forget the appointment.

What this workflow does: If a customer books on your calendar, GoHighLevel confirms and reminds them.

The workflow at a glance

Diagram of GoHighLevel workflow recipe 07: Appointment remindersCustomer Booked Appointment; Send SMS: booking confirmation; Wait: 1 day before the appointment; Send SMS: reminder; Wait: 1 hour before; Send SMS: see you soonTRIGGERCustomer Booked AppointmentACTIONSend SMSbooking confirmationWAITWait1 day before the appointmentACTIONSend SMSreminderWAITWait1 hour beforeACTIONSend SMSsee you soon
Diagram, not a screenshot. Drawn by GoHighLevel Partners from the HighLevel help articles listed under Sources. Bold names are HighLevel’s own trigger and action names; the italic values are examples. Your workflow builder will look different.
  1. Trigger — Customer Booked Appointment
  2. Action — Send SMS · booking confirmation
  3. Wait — Wait · 1 day before the appointment
  4. Action — Send SMS · reminder
  5. Wait — Wait · 1 hour before
  6. Action — Send SMS · see you soon

Bold names are the exact trigger and action names in HighLevel. Values after “·” are examples — use your own.

Step-by-step setup

  1. Automation → Workflows → Create Workflow → Start from scratch.
  2. Add New Trigger → Customer Booked Appointment, filter In Calendar. It fires only when the customer books through a booking link — appointments your staff book by hand need an Appointment Status trigger instead.
  3. Send SMS: booking confirmation with the date and time from the appointment merge fields.
  4. Wait → an upcoming appointment or booking: 1 day before.
  5. Send SMS: reminder.
  6. Wait → an upcoming appointment or booking: 1 hour before.
  7. Send SMS: short final reminder.
  8. HighLevel removes the contact from the workflow when the appointment becomes Cancelled, Invalid or No-show, so cancelled clients stop getting reminders.

Example SMS message

Hi {{contact.first_name}}, reminder: your appointment with [Business] is tomorrow at [time].

Example only — write your own wording.

Before you publish the workflow

  • Fires only when customers book a link
  • Staff bookings: use Appointment Status
  • Cancel or no-show exits the workflow
  • US texting needs A2P 10DLC registration
  • Recurring appointments do not enter through Customer Booked Appointment.
  • A2P 10DLC registration is required for SMS to US numbers from local numbers.

The strategy behind it: Automated Reminder System for Appointments

Sources

Every trigger and action name above was checked against these HighLevel help articles on October 17, 2026. HighLevel changes its product often; if a label differs in your account, the article is the reference.

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