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GoHighLevel Subscription Canceled Workflow: Recipe 24 Checklist

GoHighLevel workflow recipe 24 · names checked against HighLevel’s help center on October 17, 2026

The problem: Customers cancel and nobody asks why.

What this workflow does: If a subscription is canceled, GoHighLevel asks why and follows up.

The workflow at a glance

Diagram of GoHighLevel workflow recipe 24: Canceled subscription follow-upSubscription: Canceled; Send Email: one question: why?; Add Contact Tag: canceled; Send Internal Notification: owner; Wait: 30 days; Send Email: what's changed sinceTRIGGERSubscriptionCanceledACTIONSend Emailone question: why?ACTIONAdd Contact TagcanceledACTIONSend Internal NotificationownerWAITWait30 daysACTIONSend Emailwhat's changed since
Diagram, not a screenshot. Drawn by GoHighLevel Partners from the HighLevel help articles listed under Sources. Bold names are HighLevel’s own trigger and action names; the italic values are examples. Your workflow builder will look different.
  1. Trigger — Subscription · Canceled
  2. Action — Send Email · one question: why?
  3. Action — Add Contact Tag · canceled
  4. Action — Send Internal Notification · owner
  5. Wait — Wait · 30 days
  6. Action — Send Email · what's changed since

Bold names are the exact trigger and action names in HighLevel. Values after “·” are examples — use your own.

Step-by-step setup

  1. Automation → Workflows → Create Workflow → Start from scratch.
  2. Add New Trigger → Subscription, status Canceled.
  3. Send Email: one question — what made you cancel?
  4. Add Contact Tag: canceled.
  5. Send Internal Notification to the owner.
  6. Wait: a set period of time, e.g. 30 days. Send Email: what has changed since.

Example Email message

Subject: One question

Hi {{contact.first_name}}, sorry to see you go. What was the main reason you canceled? Just hit reply.

Example only — write your own wording.

Before you publish the workflow

  • Status filter: Canceled
  • Ask one question, not a survey
  • Tag canceled customers for reporting

The strategy behind it: How to reduce churn at an agency

Sources

Every trigger and action name above was checked against these HighLevel help articles on October 17, 2026. HighLevel changes its product often; if a label differs in your account, the article is the reference.

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