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GoHighLevel workflow recipe 28 · names checked against HighLevel’s help center on October 17, 2026

The problem: Tasks go past due and nobody escalates.

What this workflow does: If a task is a day past due, GoHighLevel escalates it.

The workflow at a glance

Diagram of GoHighLevel workflow recipe 28: Overdue task escalationTask Reminder: After no. of days: 1; Send Internal Notification: assignee; Send Internal Notification: manager; Add Note: escalatedTRIGGERTask ReminderAfter no. of days: 1ACTIONSend Internal NotificationassigneeACTIONSend Internal NotificationmanagerACTIONAdd Noteescalated
Diagram, not a screenshot. Drawn by GoHighLevel Partners from the HighLevel help articles listed under Sources. Bold names are HighLevel’s own trigger and action names; the italic values are examples. Your workflow builder will look different.
  1. Trigger — Task Reminder · After no. of days: 1
  2. Action — Send Internal Notification · assignee
  3. Action — Send Internal Notification · manager
  4. Action — Add Note · escalated

Bold names are the exact trigger and action names in HighLevel. Values after “·” are examples — use your own.

Step-by-step setup

  1. Automation → Workflows → Create Workflow → Start from scratch.
  2. Add New Trigger → Task Reminder, After no. of days = 1.
  3. Send Internal Notification to the Assigned User.
  4. Send Internal Notification to Particular Users: the manager.
  5. Add Note: escalated, with the date.
  6. HighLevel notes the task needs a due date, deleted tasks don't fire it, and completed tasks still can if they match — test with a completed task before relying on it.

Example Internal notification message

Overdue task on {{contact.name}} is a day past due. Escalated to [manager].

Example only — write your own wording.

Before you publish the workflow

  • Tasks need a due date to fire
  • Completed tasks can still match — test it
  • Escalate to one named manager

Sources

Every trigger and action name above was checked against these HighLevel help articles on October 17, 2026. HighLevel changes its product often; if a label differs in your account, the article is the reference.

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